Frequently Asked Questions

Find answers to common questions about Value Discovery features, pricing, and best practices.

🚀 Getting Started

What is Value Discovery?

Value Discovery is a comprehensive platform that helps entrepreneurs, product managers, and innovators validate business ideas using AI-powered analysis and proven frameworks like Jobs-to-be-Done (JTBD).

Do I need any prior experience with business frameworks?

No! Value Discovery is designed to guide you through proven methodologies step-by-step. The platform teaches you frameworks like JTBD, Lean Canvas, and design thinking as you use them.

How long does it take to get started?

You can input your first idea and get AI evaluation results in under 5 minutes. Creating a complete Value Canvas typically takes 10-15 minutes, depending on the complexity of your idea.

What makes Value Discovery different from other validation tools?

AI-powered analysis using multiple expert perspectives
Integrated workflow from idea to validation plan
Based on proven frameworks (JTBD, Lean Canvas, Design Thinking)
Actionable outputs with specific next steps
No generic templates - everything is customized to your specific idea

💡 Idea Input & Evaluation

What types of ideas work best?

Value Discovery works with any business idea, including:

Digital products (apps, software, platforms)
Physical products (consumer goods, hardware)
Services (consulting, marketplaces, subscription services)
B2B solutions (enterprise software, business services)
Social impact (non-profit initiatives, community solutions)

Why did my idea get a low score?

Low scores typically indicate:

Vague problem definition - Be more specific about what you're solving
Unclear target audience - Define who specifically has this problem
Weak value proposition - Explain why your solution is better than alternatives
Feasibility concerns - Address how you'll actually build and deliver this

Can I improve my score?

Absolutely! Use the AI feedback to refine your idea:

Address the specific concerns mentioned in the evaluation
Add more detail about your target users and their problems
Clarify your unique approach or competitive advantage
Re-submit your improved idea for a new evaluation

How accurate are the AI evaluations?

AI evaluations are based on proven business frameworks and patterns from successful companies. However, they should be used as a starting point for validation, not a guarantee of success. Always validate AI insights with real user research.

📊 Value Canvas

What if my Value Canvas feels incomplete?

This is normal! Value Canvas generation is iterative:

Start with what you have - AI generates initial hypotheses
Edit and refine based on your knowledge
Validate assumptions through user research
Update canvas as you learn more

Can I edit the generated canvas?

Yes! Click on any component to edit it directly. Changes are automatically saved. The AI-generated content is a starting point - customize it based on your insights and research.

How do I know if my Value Canvas is good?

Strong indicators include:

Specific details rather than generic statements
Clear target user with defined characteristics
Compelling problem that people would pay to solve
Unique value proposition that differentiates you
Realistic obstacles based on actual user research

Should I create multiple Value Canvases?

Consider multiple canvases if:

You're targeting very different user segments
You're exploring different problem areas
You want to compare different approaches
Your solution addresses multiple distinct jobs-to-be-done

🤖 AI Features

What's the difference between AI Chat and AI Agents?

AI Chat (available to all users):

General conversation about your idea
Quick questions and clarifications
Contextual understanding of your project
Informal, exploratory discussions

AI Agents (Plus Plan only):

Specialized expert perspectives (9 different agents)
Structured evaluations and scores
Deep-dive discussions with specific expertise
Formal assessment and recommendations

Why do AI Agents require a Plus Plan?

AI Agents represent our most advanced AI technology, requiring:

Specialized training for each expert domain
Significantly more computational resources
Advanced conversation management
Structured evaluation frameworks

How often should I use AI features?

AI Chat: Use whenever you have questions or want to explore ideas

AI Agents: Use at key decision points:

After creating your initial Value Canvas
Before major strategic decisions
When you need expert perspective on specific challenges
After gathering user feedback to interpret results

Can AI replace user research?

No. AI provides expert analysis and identifies patterns, but cannot replace:

Real user interviews and feedback
Market validation and testing
Customer behavior observation
Domain-specific insights

Use AI to prepare for and analyze user research, not replace it.

💰 Pricing & Plans

What's included in the Free Plan?

Unlimited idea input and evaluation
Value Canvas generation
AI Chat conversations
Next Actions prompts
Basic sharing features

What additional features do I get with Plus Plan?

AI Agents - 9 specialized expert evaluations
Business Model Canvas - Complete lean canvas generation
Solution Discovery - "How Might We" framework exploration
History & Revisions - Track changes and compare versions
Unlimited Sales Assistant - Full lead management capabilities

Is there a trial period for Plus Plan?

Check our pricing page for current trial offers. We regularly run promotions for new users.

Can I downgrade from Plus to Free?

Yes, you can downgrade at any time. You'll retain access to content created during your Plus subscription, but won't be able to create new Plus-only content.

Do you offer team or enterprise plans?

Multi-user collaboration
Advanced analytics and reporting
Custom integrations
Dedicated support

🔧 Technical Questions

What browsers are supported?

Value Discovery works on all modern browsers:

Chrome (recommended)
Firefox
Safari
Edge

For the best experience, use the latest version of your preferred browser.

Does Value Discovery work on mobile?

Yes! The platform is fully responsive and works on:

Mobile phones (iOS and Android)
Tablets (iPad, Android tablets)
Desktop computers

Is my data secure?

Absolutely. We use:

Encrypted connections (HTTPS/SSL)
Secure cloud storage with industry-standard protection
Privacy-first design - your data is never shared without permission
Regular security audits and updates

Can I export my data?

You can export your ideas and canvases in multiple formats:

PDF downloads of your Value Canvas and Business Model Canvas
Image exports for presentations
Text copying for use in other documents
URL sharing for collaboration

🎯 Usage & Best Practices

How many ideas should I work on at once?

We recommend focusing on 1-2 ideas maximum to start:

Gives each idea proper attention
Allows for thorough validation
Prevents analysis paralysis
Enables focused learning

When should I move from Value Canvas to Business Model Canvas?

Move to Business Model Canvas when:

Your Value Canvas feels validated and stable
You're ready to think about monetization strategy
You need to communicate strategy to stakeholders
You're planning to build or launch your solution

How do I know when my idea is ready to build?

Consider building when you have:

Strong problem validation - Users confirm they have this problem
Solution validation - Users express interest in your specific approach
Clear target market - You know who to build for
Business model clarity - You understand how to make money
Competitive advantage - You have defendable differentiation

What if I can't find users to interview?

Try these strategies:

Use Next Actions to get specific guidance on finding your target users
Start with your network - friends, family, colleagues who fit your persona
Online communities - Reddit, Facebook groups, LinkedIn
Local meetups - Industry events, networking groups
Customer observation - Watch people in relevant situations
Survey tools - Online surveys to reach broader audiences

🔄 Account & Data Management

How do I delete my account?

Contact support at [support@valuediscovery.com] to request account deletion. We'll remove all your data within 30 days.

Can I recover deleted ideas?

Plus Plan users: Yes, use the History feature to restore previous versions

Free Plan users: No, deletions are permanent

We recommend exporting important ideas before deleting them.

What happens to my data if I stop my subscription?

Your data remains accessible in read-only mode
You can export existing content
You cannot create new Plus-only content
Data is retained for 1 year in case you want to reactivate

Can I collaborate with team members?

Currently, Value Discovery is designed for individual use. Team collaboration features are in development. For team needs, contact [enterprise@valuediscovery.com].

🛠️ Troubleshooting

The AI isn't generating content

Check these common issues:

Slow internet connection - Try refreshing the page
Browser compatibility - Use a supported browser
Incomplete idea description - Add more detail to your idea
Service temporary issues - Try again in a few minutes

My edits aren't saving

This usually indicates:

Connection issues - Check your internet connection
Browser cache - Try refreshing the page or clearing cache
Session timeout - Log out and log back in

I can't access Plus Plan features

Verify that:

Your subscription is active - Check your account settings
Payment is current - Ensure your payment method is valid
You're logged into the right account - Check your email address

The interface looks broken

Try these solutions:

Refresh the page - Simple reload often fixes display issues
Clear browser cache - Remove stored data that might be corrupted
Try a different browser - Use Chrome if you're having issues with others
Check browser zoom - Reset to 100% zoom level

📞 Getting Help

How do I contact support?

Email: [support@valuediscovery.com]
Response time: Within 24 hours for all users
Priority support: Plus Plan users get priority response

What information should I include in support requests?

Help us help you faster by including:

Your account email
Description of the issue
Steps to reproduce the problem
Browser and operating system
Screenshots if relevant

Do you offer live chat support?

Currently, we provide email support only. Live chat is planned for future release.

Can I schedule a demo or training session?

For enterprise customers, we offer:

Product demos for decision-makers
Training sessions for teams
Custom onboarding for large deployments

Contact [enterprise@valuediscovery.com] to schedule.

🚀 Feature Requests & Feedback

How do I suggest new features?

We love user feedback! Share suggestions via:

Email: [feedback@valuediscovery.com]
Feature request form: Available in your account settings
Community discussions: Join our user community

How do you prioritize feature development?

We consider:

User demand - How many users request the feature
User impact - How much it improves the user experience
Strategic alignment - How it fits our product vision
Technical feasibility - Resource requirements for implementation

Can I beta test new features?

Yes! Sign up for our beta program in your account settings to:

Try features early before general release
Provide feedback that shapes development
Influence roadmap priorities

Still have questions? Contact us at [support@valuediscovery.com] or check our other help guides:

Last updated: January 2025

Source: Value Discovery Platform